All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was received.

To be eligible for a refund or exchange, you must email us within 30 days of the order date to alert us of the damaged or incorrectly received products and request a return. You must send a receipt or proof of purchase and photos of any damages from transit or incorrect items received.

To start a return, you can contact us at kokua@luanalow.com.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Any items sent back to us without first requesting a return will not be accepted.

Exchanges:

The fastest way to ensure you get the exchange you want is to return the product you have and then make a separate purchase for the new item once your return is accepted.

Refunds:

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund on your account.

If more than 15 business days have passed since we've approved your return, please contact us at kokua@luanalow.com.

Non-returnable or refundable items: Gift cards or sale items